Walnut Creek Auto Repair

1055 reviews
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5

They completed my oil change and even let me know my wipers needed replacing. Would come back!

Thank you, cgarrett333, for choosing us! We're thrilled to hear that you had a positive experience with our team. Providing exceptional service, including proactive recommendations, is our commitment. We look forward to serving you again in the future!

- Autoworx Walnut Creek
5

Great service and professional staff.

Thanks, Carlos! We're thrilled to hear about your positive experience with our service and staff. Providing professional service is what we strive for every day. We look forward to serving you again in the future!

- Autoworx Walnut Creek
2

Overall i loved going to Diablo specialist at Walnut Creek. I had my special guy John that was really the BEST! He took care of 3 of my cars always to the best extent. I also referred my two friends that were very happy working with John. I recently discovered that John stopped working with Diablo Specialist. I spent few thousand a year on my car and John always gave me the feeling i am special and that he appreciate our relationship(of course it was mutual) Now i feel that nobody really cared about me or about my relationship with the workshop. I did an examination and got charged so much that i was with tears in my eyes. After i had a previous examination on the same car that was still relevant from few months ago. I won’t go back there anymore that is certain. I will share that their technician force are really good and i love the work they did for me always (-and that is also my friends feedback as well) But for me its just too much.

Dear Yoshiel, we're grateful for your kind words about John and our technicians. We're sorry to hear about your recent experience. We strive to provide exceptional service and value to all our customers. We'd like the chance to make things right. Could you please reach out to us privately so we can further discuss your concerns? Thank you for your feedback; it's through customers like you that we improve.

- Autoworx Walnut Creek
5

Robert handled my service needs and took the time to thoroughly explain everything that he found needing service. I was impressed with the inspection that included photos and explanations on areas that the Toyota service departments had been missing. The pricing was much better than Toyota service dept. I feel confident that I am receiving the best service and parts available.

Thank you for the excellent review, Tracy! We're thrilled to hear that Robert provided top-notch service and went above and beyond to ensure your satisfaction. Our goal is to always exceed expectations, and we're glad that you found our pricing competitive and the quality of our work outstanding. We look forward to serving you again in the future!

- Autoworx Walnut Creek
5

My 2nd time getting my oil change there and I've always been satisfied with their service. Gordon is great and a people person. I highly recommend them!

Mina, thank you so much for your kind words! I’m glad you had great experiences in both occasions! I will let Gordon know as your review will make his day! Will see you next time! Trevor Adams Owner

- Autoworx Walnut Creek
5

Great customer service and communication! We needed an older car serviced and inspected and were so pleased we chose this shop. They quickly got us in, provided detailed feedback on the inspection results and a clear itemized list of fix options. The work was done quickly and on schedule. Highly recommended!

Thank you Patrick, your glowing review made our day! Providing exceptional customer service is always our top priority, and we're thrilled you had such a positive experience. We will never recommend services or repairs you don't need. Trust and transparency are valued values we stand by. Should you need anything in the future, don't hesitate to reach out! We're always here to help.

- Autoworx Walnut Creek
1

The last two times I have brought my car in for services (spending several thousand dollars each time), I have had to bring my car back in for them to double check their work. This time they hadn’t completed one of the tasks promised (replacing the tire pressure sensors). I just spent $5200 and was told it included all jobs listed. I’m not giving them another dime to do something they should have already completed.

Hi Cathy, thank you so much for your business! I’m so sorry you had to come in to double check your work!! That is not something that has too happen often. In reviewing your work order we had not offered tire pressure sensors so that was not included in that price. However I’m willing to work with you and replacing those sensors for you at no cost to you if you’d be willing to give us another shot. I’m so sorry this has happened and I promise it won’t happen again. -Trevor Adams Owner and CEO

- Autoworx Walnut Creek
5

Easy to see why they have 5 stars. The service and communication was incredible, they kept me in the loop every step of the way and my car runs perfectly. Can’t ask for more. Easy 5/5 stars.

Thank you, Mitchell, for the glowing review! We're thrilled that you had such a fantastic experience with us. Customer satisfaction is our top priority, and we're delighted to hear that our service and communication exceeded your expectations. We'll always be here to ensure your car runs perfectly. Thank you for choosing us!

- Autoworx Walnut Creek
5

Excellent service. Trustworthy advice.

Thank you, Dr. Johnson, for your excellent review! We're thrilled to hear that you had a positive experience with our service. Providing trustworthy advice is at the core of what we do, so it's great to know that you appreciate it. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

- Autoworx Walnut Creek
5

I have been using Diablo Auto for many years. Their service and honest work is the best!

Thank you for the amazing review, David! We are thrilled to hear that your experience with us has been nothing short of exceptional. Our team takes pride in providing top-notch service and honest work. We look forward to continuing to exceed your expectations for many more years to come!

- Autoworx Walnut Creek
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